How ServiceNow Can Transform the Education Sector – A Complete Guide

The education sector is constantly evolving, and technology has played a significant role in this transformation. One of the most powerful tools that have emerged in recent years is ServiceNow. ServiceNow is a comprehensive platform that offers a space for universities to automate processes, enhance communications, and smooth operations. This cloud-based platform offers a wide range of solutions to help educational institutions streamline their operations and improve the overall student experience.

By utilizing ServiceNow tools, higher education institutions can drive digital transformation through incorporating ServiceNow tools and leverage operational efficiencies. ServiceNow provides an integrated platform that enables universities to automate processes, enhance communication and collaboration, and enhance the experience for students, faculty, and staff. 

Furthermore, ServiceNow also offers a robust analytics and reporting tool, which can provide valuable insights into the performance of different departments and help educational institutions make data-driven decisions. It also enables institutions to track student engagement and measure learning outcomes, which is crucial for continuous improvement.

Here are some statistics that indicate the eLearning market size – 

According to Statista

• Forecasts indicate that the education software market will compile worldwide revenues of around 10.85 billion U.S. dollars in 2021.
• It estimates that this robust growth trend will persist for years to come, gaining 11.6 billion dollars by 2025.
• By 2026, the global e-learning market is forecast to reach nearly 400 billion U.S. dollars. Whereas, in 2019, the global e-learning market was nearly 200 billion U.S. dollars. 
• The learning management system (LMS) created roughly 18 billion U.S. dollars in revenue in 2019.
• The global corporate e-learning market size was 17.2 billion USD in 2019. The industry is expected to grow at an average annual 11% yearly reaching a value of over 37 billion USD by 2026.
• In 2016, the e-learning market was worth 165.36 billion U.S. dollars globally and surpassed 243 billion U.S. dollars at a 5.08% CAGR in 2022.
• The e-learning market size marks a value of $197.00 billion in 2020 globally and will reach $840.11 billion by 2030, at a CAGR of 17.5% from 2021 to 2030.

What Does ServiceNow Mean, And How Does It Work?

ServiceNow is a cloud-based platform that offers a centralized space to execute digital transformation while covering all aspects, such as people, processes, and technology. It enables education institutions to work effectively and operate efficiently by offering a single platform to manage all tasks for transformation.

Some of the Perks that ServiceNow Offers are – 

ServiceNow offers numerous benefits for executing and managing IT operations. In addition, the platform manages various features and tools that help universities streamline processes, improving efficiency.

One of the key benefits of ServiceNow is its ability to automate routine tasks, such as incident management and request fulfillment. This allows educational institutions to focus on their core mission of providing high-quality education to students. 

Another benefit of ServiceNow is its ability to integrate with other systems, such as learning management systems and student information systems. This allows educational institutions to seamlessly share data between different systems, improving efficiency and reducing the risk of errors. Additionally, ServiceNow can help to devise custom workflows. Making it easy for educators and administrators to manage complex processes, such as enrollment and financial aid.

• Improved IT Infrastructure

Effective and efficient management of IT infrastructure results in better management of their IT assets, student monitoring, and better identification of potential issues before they can disrupt. Additionally, institutions can use ServiceNow to track and manage assets. Thus making it easier for educators and students to access the resources they need.

• Enhanced Student Experience 

All forthcoming students ranging from first years to seniors want a seamless educational experience made unrestricted, easy to use, and reliable with technology solutions. A single, centralized knowledge management system empowers students to discover more responses unaided, reducing frustration. Other digital solutions give contact centre staff a single source of facts to resolve issues faster. ServiceNow tools further enhance the overall student understanding by:

• Automate, personalize and track the entire life cycle of the application procedure.
• Connect and integrate multiple departments to provide accessible information. 
• Automate onboarding activities such as virtual meetings to set up students’ IDs.
• Expedite requests for records and transcripts. 
• Offer and create digital learning environments. 
• Self-Service and virtual chatbots offer improved services for students and faculty, leading to reduced tickets and advanced incident response times.

Thus ServiceNow offers an enhanced user experience to university students through the automated and simplified processes that students perform. In addition, it helps ease the process, such as accessing data, requesting, and checking the request’s status.  

Empowered Faculty and Staff: 

Education institutes are utilizing the benefits of digital transformation methodologies, and systems are advancing beyond students’ reach. Thus, empowering and integrating staff into technology modernization plans has made remote teaching possible and supported staff on their career journeys. In addition, workflow automation tools aid with grant and research organization, streamline faculty paperwork, and automate commonplace requests such as payroll and benefits. 

Protected Campuses: 

Cybersecurity has become a real threat, and with ServiceNow, educational institutions can execute risk management and adherence practices with digital workflows that safeguard data, people, and communities. Improved transparent workflows across campuses, diminished incident response times, and contract tracing ways digital transformation reducing and resolving data, health, cybersecurity, and IT threats.

It offers support services encouraging digital transformation and cares for all facets of IT service management. In addition, the ServiceNow platform allows students and staff benefits by offering seamless, stress-free learning experiences – in their comfort zones. Does your organization seek to maximize the power of ServiceNow? Experienced teams of ServiceNow experts can help with the following:​

• Implementation – by getting started with the right path with automated workflows. 
• Administration – by offering in operation and support of the platforms
• Transformation – by revamping and improving the functionality, thus aligning your business goals with the transformational roadmaps 

How ServiceNow Revamps The Processes Of Educational Institutions?  

The COVID-19 pandemic has resulted in a digital shift in most sectors. During that time, as the schools got closed and there wasn’t any other option rather than online education. As a result, the schools had to shift their processes online. Adjusting to this shift was quite challenging for students, teachers, and management. 

However, the success of higher education institutions is reliant on digital transformation. Higher education institutions can drive digital transformation and improve operational efficiencies by leveraging ServiceNow tools. ServiceNow offers a comprehensive platform that enables universities to automate processes, and improve communication, and the experience for students, faculty, and staff. Adapting to this shift can be tough for students, parents, and teachers alike. However, ServiceNow’s admin training feature can help ease the transition.

Explore how a  web development company can play a significant role in your organization’s success. 

Features of ServiceNow Admin Training 

ServiceNow’s admin training intends to assist administrators in handling the transition to online learning. The training involves videos, tutorials, and resources to assist administrators in forming and sustaining an online learning environment. ServiceNow admin training is a fantastic resource for teachers who want to switch to online learning. Admins can facilitate the training by learning about setting up and maintaining an online learning environment.

Another unique feature ServiceNow provides is device cycle refresh, which can be used in conjunction with IT asset management or zero-touch deployment. The device cycle refresh notifies users when they are eligible for a revamp and unlocks the procurement system’s available devices.

Adopt ServiceNow To Enhance Student Services

Student services management is an intricate and time-consuming task for universities. They can, however, digitize many of the procedures involved in providing those services using ServiceNow. This not only saves the university time & expense but also improves academic service quality.

ServiceNow is an automated platform for student services such as financial assistance, registration, and advising. Universities can reduce the amount of time and resources required to provide these services by utilizing ServiceNow. Furthermore, streamlining these procedures can enhance service quality by ensuring that every student is given the same level of Service.

ServiceNow can be tailored to each university’s unique requirements. For example, some universities may use ServiceNow to monitor student progress or track student activity on campus.

Uses For ServiceNow In Higher Education

ServiceNow is a versatile platform that can be used for a wide range of tasks in higher education. Here are some ServiceNow use cases in higher education:

• Use ServiceNow to maintain and track student applications and admissions. This entails keeping track of due dates, collecting and retrieving documents, and maintaining communications with applicants.
• Use ServiceNow to monitor and oversee employee hiring processes. This includes posting job openings, collecting applications, conducting interviews, and onboarding new employees. Create and maintain digital forms for students, faculty, and staff using ServiceNow.
• Build and manage digital forms for students, faculty, and staff using ServiceNow. This may include forms for course registration, financial aid applications, leave requests, etc.

ServiceNow Uses In IT-Ed Departments

Time is one of the toughest tasks that higher ed IT departments face. Universities and colleges have never been more strongly motivated to design work that saves their IT staff time and energy and, therefore, can help prevent burnout due to the increased duties handed to IT departments since the start of the pandemic and staffing shortfalls aggravated by the Great Resignation.

Acquisition Management

Institutions of higher education have discovered a method to save time in their acquisition management systems. Conventional procurement systems begin with an instructor or staff member making a product request, which then proceeds through a series of checkpoints, including within the IT department, where each request is observed and either accepted or refused. This can result in layers of red tape and various approvals, even for something simple.

Nevertheless, a new acquisition management system is emerging that completely automates device procurement outside the IT department. That is the solution offered by CDW and ServiceNow. 

Impact on Higher Education.

A higher education institution can use ServiceNow to generate an enterprise resource management system that demonstrates a prescreened product catalogue available to staff and faculty — and, perhaps more notably, it can establish and manage credentials to evaluate who can request or purchase which items.

Users can explore their customized catalogues in tandem with ServiceNow’s procurement environment by searching for available products sorted by price, brand, and more. The pre-approved list of products removes the authorization from the IT workflow and added collaborations such as zero-touch enlistment could further reduce the load on IT staff by automating the imaging and shipment processes.

Integration

Integrations with ServiceNow can also become more granular, which is especially useful in higher ed, where regulations may largely depend on where demand originates on campus. An educator in the English department, for example, may have access to a wide variety of projectors than someone in the math department, relying on the school’s procurement choices and needs. ServiceNow can sift options available based on the user.

CDW

ServiceNow can also assist with managing inventory, whether items are stored on college or offsite with a partner like CDW. ServiceNow will automatically record inventory on each item and generate a purchase requisition to refill stock if supplies run low.

Meanwhile, IT asset management implies that a partner such as CDW can tag all supplies and share that data with the university. A CDW higher ed expert is available to address your queries about ServiceNow, CDW’s procurement, and other tools that can alleviate the pressure on — and save the moment for — your IT department.

Steps to Rejuvenate the IT Learning Program

Educational institutions are facing a challenge in which they expect to balance limited budgets. Thus meeting the ever-increasing demands for innovation and security. The threat of organizational disruption and a shift in demographics compounds this challenge. ServiceNow digital solutions connect dated technology systems, streamline student and faculty experiences, and thus devise long-term resiliency to solve these common issues in the education industry. In addition, this digital transformation offers educational institutions the chance to enhance the experience of students, faculty, and staff with robust workflow automation solutions. Here are three ways in which higher educational institutions are succeeding with ServiceNow: 

In a Nutshell!

Overall, ServiceNow is a powerful tool that helps educational institutions transform their IT operations and improve the overall student experience. From automating routine tasks to integrating with other systems, ServiceNow offers various solutions to help educational institutions streamline their operations and improve the overall student experience. It’s a game-changer for the education sector, which can bring all the processes in one place and make them more manageable, efficient, and effective.

As colleges and universities face a significant challenge, they are transforming to digitalization to fix some of their most important concerns. ServiceNow involves various applications, such as contingency planning, asset management, and service cataloguing. Thus, it helps automate and streamline procedures, enhances communication and collaboration, and generates a more efficient and agile organization. As a result, they can serve their students and faculty better and meet the ever-changing demands of the marketplace.